iCare was not new to elderly care. Simon and his team had been running Casa Amalia in Victoria — a smaller elderly home operated entirely manually, without a system. Paperwork, records, medication logs, and daily notes lived on paper and in the habits of the people running the home. It worked, but it worked at a cost. And it gave the team something invaluable: a deep, lived understanding of what a care operation actually needs from its infrastructure. They had felt every gap the manual process created. They knew, in detail, what a proper system would have to carry.

Now they were expanding. iCare was in the middle of building Casa Giuseppe — also in Victoria, one of the largest care developments on Gozo, and a significant new chapter for the organisation. Simon did not want to carry the old ways of working into the new facility. He wanted to open the doors with the right system already in place.